FAQs
Did My Order Go Through?
After payment verification, you'll get an 'Order Confirmation' email. Ensure prompt delivery updates by adding us to your contact list.
When Will My Order Ship?
Orders are usually processed and shipped within 2-7 working days of purchase.
Pre-sale orders will be processed and shipped upon the specified time frame.
Can I Cancel My Order?
As orders are automatically processed upon placement, cancellations are not permitted.
Additionally, orders containing items designated as “(Presale)” are strictly non-cancelable under any circumstances.
For additional email inquiries our email is help@shopklia.com
How Do I Track My Package?
We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package. You can also check tracking via our designated Tracking Page.
Why Can't I Track My Order On The Website？
Please note that the tracking information will be displayed after 2-5 days after being updated.
Therefore, if you can't find tracking information about your package, please allow 1-2 business days for it to update.
What Methods of Payment Do You Accept?
We accept Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card.
What Is Your Return Policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 3 days from receiving your order and we’ll be happy to assist you reviewing the case, and if it is approved we will be sending a replacement.
Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. We reserve the right to deny any return request.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable. Contact us here.
DELIVERY
Do you ship to my country?